MEEDEN 9"x 12" Oil Pastel Paper Pad: 140lb/300gsm

We are dedicated to providing a smooth and reliable shipping experience. If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team for assistance. Your satisfaction is our priority.

1. Order Processing

Order Confirmation

✅ You’ll receive an order confirmation email immediately after checkout.
✅ Orders requiring authorization will be flagged in the email.
❗ Important: Once verified, orders enter our automated fulfillment system. Changes/cancellations are not guaranteed but will be prioritized upon request.

Cancellation Policy

🕒 Pre-Shipment: Contact customer support to request a cancellation before the order ships (within 1–2 business days).

📦 Post-Shipment: Cancellations unavailable. Please initiate a return after delivery.

Countries We Ship To

We offer shipping to the following regions:

Americas:
• United States (continental)
• Canada
• Mexico

Europe:
• France • Germany • Italy • Spain • Netherlands • Denmark • Finland • Czech Republic • Luxembourg • Sweden • Austria • Belgium • Poland • Ireland • Estonia • Croatia • Latvia • Lithuania • Malta • Portugal • Slovakia • Slovenia • Hungary • Bulgaria • Romania • Cyprus • Greece • Andorra • Vatican • Monaco • San Marino

Asia-Pacific:
• Singapore • Japan • South Korea • Vietnam • Thailand • Philippines
• Taiwan, China • Hong Kong, China • Macau, China

Regional Store Notes:

• EU customers: Visit our dedicated EU site at www.eu.meedenart.com for better local service.
• UK customers: Visit our dedicated UK site at www.uk.meedenart.com for better local service.
• Australia customers: Shop locally at www.au.meedenart.com for better local service.

Need delivery to other regions? Contact help@meedenart.com for assistance.

2.Small Parcel Surcharge – Policy Summary

Effective: 1 November 2026 (EU local time)
Applies to: Remote-sale orders shipped from outside the EU to consumers in the 27 EU Member States.

What it is: From 1 November 2026, the EU charges a EUR 2 Union Handling Fee per customs declaration item. This is in addition to the existing EUR 3 temporary flat duty per declaration item on goods valued at EUR 150 or less. The combined EUR 5 is the statutory import cost covered by our Small Parcel Surcharge. It is not a shipping or service fee set by us, and it does not include VAT.

How it is calculated: The fee is charged per declaration item, not per physical unit. Items with the same HS code, same description and same origin count as one declaration item. Different HS codes count separately. For example: 3 identical products = 1 item = EUR 5; 2 different HS-code products = 2 items = EUR 10. The checkout page shows the applicable surcharge before you confirm payment.

Non-refundable: Once incurred, the EUR 5 surcharge is not refunded, even if the goods are returned or found defective. Our return/refund policy covers the goods price only, not this statutory import cost.

VAT: VAT is calculated separately at the applicable rate and shown separately at checkout.

Timing: The charge applies based on when EU customs accepts the import declaration, not when the order is placed. Orders placed before 1 November 2026 but cleared on or after that date may still be charged.

Scope: This surcharge applies only to products expressly marked as including the EU small parcel surcharge, or where the item is shown separately at checkout. Products not so marked are not subject to this surcharge.

For questions about a specific order, please contact customer service before shipment.

3. Shipping Costs & Timelines

Delivery Fees

4. Shipping Couriers

In the United States, we partner with trusted carriers including FedEx, UPS, USPS, and Amazon Express to ensure timely deliveries. For orders from other countries and regions, we collaborate with carefully selected local logistics providers in each region.

5. How to Track Your Order

After you place your order, we'll take 1-2 business days to confirm and arrange delivery. Once your shipping information is confirmed, we'll send you an email with your order tracking number and delivery updates. You can also track the progress of your order using the "Track My Order" feature on our website.

6. Note for taxes

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.

7. Contact Us

If you have any further questions, please contact our customer services at help@meedenart.com.